Business process management centre of excellence as a source of knowledge
Abstract
The aim of this article is to present the functioning of the Business Process Management Centre of Excellence (BPM CoE) from a knowledge perspective. Empirical research has been carried out in an enterprise operating on the territory of Poland in 2017. The results revealed that enterprises with the implementation of process approach tend to maximize knowledge diffusion and develop organizational competencies via organizing Business Process Management Centre of Excellence in the world and in Poland. An increasing number of companies adopting a Business Process Management Centre of Excellence, which is a centre for process improvement and provides many good practical solutions.
Keyword : Business Process Management (BPM), Business Process Management Centre of Excellence, knowledge
How to Cite
Bitkowska, A. (2018). Business process management centre of excellence as a source of knowledge. Business, Management and Economics Engineering, 16, 121-132. https://doi.org/10.3846/bme.2018.2190
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Chong, S. (2007). Business process management for SMEs: an exploratory study of implementation factors for the Australian wine industry. Journal of Information Systems & Small Business, 1(1-2), 41-58.
Cooper, R. G., & Kleinschmidt, E. J. (2007). Winning businesses in product development: the critical success factors. Research-Technology Management, 50(3), 52-66. https://doi.org/10.1080/08956308.2007.11657441
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Garlatti, A., & Massaro, M. (2015). Is KM declining? Electronic Journal of Knowledge Management, 14(1), 1-4.
Girard, J., & Ribiere, V. (2016). Mapping the future of KM through Earl’s KM Taxonomy Lens. Online Journal of Applied Knowledge Management, 4(1), 180-191.
Hammer, M. (2015). What is business process management? In J. vom Brocke & M. Rosemann (Ed.), Handbook on Business Process Management (pp. 3-16). Springer, Berlin Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_1
Harmon, P., & Wolf, C. (2012). Business process center of excellence survey. BPTrends Report, December.
Heisig, P. (2015). Future research in knowledge management: results from the global knowledge research network study. In E. Bolisani & M. Handzic (Eds.), Advances in knowledge management: celebrating 20 years of research and practice (pp. 151-182). Switzerland: Springer International Publishing. https://doi.org/10.1007/978-3-319-09501-1_7
Jeston, J., & Nelis, J. (2011). Business process management: practical guidelines to successful implementations. Routledge.
Jesus, L., Macieira, A., Karrer, D., & Rosemann, M. (2015). A Framework for a BPM Center of Excellence. Retrieved from http://www.bptrends.com/
Harmon, P. (2018). The State of Business Process Management 2018. A BPTrends Report. Retrieved from http://www.bptrends.com
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Majchrzak, A., & Malhotra, A. (2013). Towards an information systems perspective and research agenda on crowdsourcing for innovation. The Journal of Strategic Information Systems, 22(4), 257-268. https://doi.org/10.1016/j.jsis.2013.07.004
Nadarajah, D., Latifah, S., & Kadir S. A. (2016). Measuring business process management using business process orientation and process improvement initiatives. Business Process Management Journal, 22(6), 1069-1078. https://doi.org/10.1108/BPMJ-01-2014-0001
Niehaves, B., Poeppelbuss, J., Plattfaut, R., & Becker J. (2014). BPM capability development – a matter of contingencies. Business Process Management Journal, 20(1), 90-106. https://doi.org/10.1108/BPMJ-07-2012-0068
Nissen, M. E. (2007). Knowledge management and global cultures: elucidation through an institutional knowledge-flow perspective. Knowledge and Process Management, 14(3), 211-225. https://doi.org/10.1002/kpm.285
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. New York, Oxford: Oxford University Press.
Paliszkiewicz, J., & Koohang, A. (2013). Organizational trust as a foundation for knowledge sharing and its influence on organizational performance. Online Journal of Applied Knowledge Management, 1(2), 116-127.
Paliszkiewicz, J., Gołuchowski, J., & Koohang, A. (2015). Leadership, trust, and knowledge management in relation to organizational performance: developing an instrument. Online Journal of Applied Knowledge Management, 3(2), 19-35.
Paliszkiewicz, J., Svanadze, S., & Jikia, M. (2017). The role of knowledge management processes on organizational culture. Online Journal on Applied Knowledge Management, 5(2), 29-44.
Richardson, C. (2006). Process governance best practices: Building a BPM Center of Excellence. Business Process Trends, September 5, 2006.
Reychav, I., & Weisberg, J. (2009). Going beyond technology: knowledge sharing as a tool for enhancing customer-oriented attitudes. International Journal of Information Management, 29(5), 353-361. https://doi.org/10.1016/j.ijinfomgt.2008.11.005
Rosemann, M. (2008). The Service Portfolio of a BPM Center of Excellence. BPTrends, September 2008.
Rosemann M., & von Brocke, J. (2015). The six core elements of business process management. In J. vom Brocke & M. Rosemann (Ed.), Handbook on business process management (pp. 105-122). Springer, Berlin Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_5
Smith, H., & Finger, P. (2003). Business process management: the third wave. Tampa: Meghan Kiffer Press.
Sisson P., & Ryan, J. J.C.H. (2017). Knowledge concept map: structured concept analysis from systematic literature review. Journal of Enterprene, 13(3), 29-70. https://doi.org/10.7341/20171332
Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30.,125-134. https://doi.org/10.1016/j.ijinfomgt.2009.07.003
Usoro, A., Sharratt, M. W., Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199-212. https://doi.org/10.1057/palgrave.kmrp.8500143
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von Looy, A., de Backer M., & Poels, G. (2011). Defining business process maturity. A journey towards excellence. Total Quality Management & Business Excellence, 22(11), 1119 - 1137. https://doi.org/10.1080/14783363.2011.624779
Van den Hooff, B., & De Ridder, J. A. (2004). Knowledge sharing in context; The influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130. https://doi.org/10.1108/13673270410567675
Van Looy, A., De Backer , M., & Poels, G. (2011). Defining business process maturity: a journey towards excellence, Total Quality Management & Business Excellence, 22 (11) p.1119-1137.
Van den Hooff, B. & De Leeuw van Weenen, F., 2004, ‘Committed to share: Commitment and CMC use as antecedents of knowledge sharing’, Knowledge and Process Management 11(1), 13–24. http://dx.doi.org/10.1002/kpm.187
Verburg, R. M., & Andriessen, E. J. H. (2011). A typology of knowledge sharing networks in practice. Knowledge and Process Management, 18(1), 34- 44. https://doi.org/10.1002/kpm.368
Sharratt, M., & Usoro, A. (2003). Understanding knowledge-sharing in online communities of practice. European Journal of Knowledge Management, 1, 18-29.
Steers, R. M., & Shim, W. S. (2013). Strong leaders, strong cultures: global management lessons from Toyota and Hyundai. Organizational Dynamics, 42(3), 217-227. https://doi.org/10.1016/j.orgdyn.2013.06.007
Wang, S., & Noe, R. A. 2010. Knowledge sharing: a review and directions for future research. Human Resource Management Review, 20(2), 115-131. https://doi.org/10.1016/j.hrmr.2009.10.001
Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management and Data Systems, 105(3), 261-279. https://doi.org/10.1108/02635570510590101
Warrick, D. D. (2017). What leaders need to know about organizational culture. Business Horizons, 60, 395-404. https://doi.org/10.1016/j.bushor.2017.01.011
Yeong, A., & Lim, T. T. (2010). Integrating knowledge management with project management for project success. Journal of Project, Program & Portfolio Management, 1(2), 8-19.
Antonucci, Y. L., & Goeke R. J. (2011). Identification of appropriate responsibilities and positions for business process management success. Seeking a valid and reliable frame-work. Business Process Management Journal, 17(1), 127-146.
Bolisani, E., & Handzic, M. (Eds.). (2015). Advances in Knowledge Management: Celebrating 20 Years of Research and Practice. Knowledge Management and Organizational Learning Series, 1. Switzerland: Springer International Publishing. https://doi.org/10.1007/978-3-319-09501-1
Balzarowa, M., Bamber Ch., McCambridge S., & Sharp J. (2004). Key to success factors implement- tation of process – based management. A UK housing association experience. Business Process Management Journal, 10(4), 387-399.
Bitkowska, A. (2018). Biuro zarządzania procesami w teorii i praktyce gospodarczej [Business Process Management Centre of Excellence in theory and practice]. Difin, Warsaw.
Cabrera, E. F., & Cabrera, A. (2005). Fostering knowledge sharing through people management practices. International Journal of Human Resource Management, 16(5), 720-735. https://doi.org/10.1080/09585190500083020
Cervone, F. (2016, September). What might the curriculum in knowledge management programs tell us about the future of the field?. Proceedings of the 17th European Conference on Knowledge Management. Belfast (UK).
Chong, S. (2007). Business process management for SMEs: an exploratory study of implementation factors for the Australian wine industry. Journal of Information Systems & Small Business, 1(1-2), 41-58.
Cooper, R. G., & Kleinschmidt, E. J. (2007). Winning businesses in product development: the critical success factors. Research-Technology Management, 50(3), 52-66. https://doi.org/10.1080/08956308.2007.11657441
De Bruin, T., & Rosemann, M. (2007). Using the Delphi technique to identify BPM capability areas. AIS Proceedings Paper. Retrieved from http://aisel.aisnet.org/acis2007/4
De Long, D. W., & Fahey, L. (2000). Diagnosing cultural barriers to knowledge management. Academy of Management Executive, 14(4), 113-127. https://doi.org/10.5465/ame.2000.3979820
Garlatti, A., & Massaro, M. (2015). Is KM declining? Electronic Journal of Knowledge Management, 14(1), 1-4.
Girard, J., & Ribiere, V. (2016). Mapping the future of KM through Earl’s KM Taxonomy Lens. Online Journal of Applied Knowledge Management, 4(1), 180-191.
Hammer, M. (2015). What is business process management? In J. vom Brocke & M. Rosemann (Ed.), Handbook on Business Process Management (pp. 3-16). Springer, Berlin Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_1
Harmon, P., & Wolf, C. (2012). Business process center of excellence survey. BPTrends Report, December.
Heisig, P. (2015). Future research in knowledge management: results from the global knowledge research network study. In E. Bolisani & M. Handzic (Eds.), Advances in knowledge management: celebrating 20 years of research and practice (pp. 151-182). Switzerland: Springer International Publishing. https://doi.org/10.1007/978-3-319-09501-1_7
Jeston, J., & Nelis, J. (2011). Business process management: practical guidelines to successful implementations. Routledge.
Jesus, L., Macieira, A., Karrer, D., & Rosemann, M. (2015). A Framework for a BPM Center of Excellence. Retrieved from http://www.bptrends.com/
Harmon, P. (2018). The State of Business Process Management 2018. A BPTrends Report. Retrieved from http://www.bptrends.com
Harmon, P., & Wolf, C. (2012, December). Business Process Centers of Excellence Survey. BP trends.Liebowitz, J. (Ed.). (2012). Knowledge management handbook. Collaboration and social networking. New York, NY: CRC Press, Taylor and Francis Group. https://doi.org/10.1201/b12285
Liebowitz, J. (Ed.). (2016). Successes and failures of knowledge management. Cambridge MA: Elsevier.Liao, L.-F. (2006). A learning organization perspective on knowledge-sharing behavior and firm innovation. Human Systems Management, 25(4), 227.
Majchrzak, A., & Malhotra, A. (2013). Towards an information systems perspective and research agenda on crowdsourcing for innovation. The Journal of Strategic Information Systems, 22(4), 257-268. https://doi.org/10.1016/j.jsis.2013.07.004
Nadarajah, D., Latifah, S., & Kadir S. A. (2016). Measuring business process management using business process orientation and process improvement initiatives. Business Process Management Journal, 22(6), 1069-1078. https://doi.org/10.1108/BPMJ-01-2014-0001
Niehaves, B., Poeppelbuss, J., Plattfaut, R., & Becker J. (2014). BPM capability development – a matter of contingencies. Business Process Management Journal, 20(1), 90-106. https://doi.org/10.1108/BPMJ-07-2012-0068
Nissen, M. E. (2007). Knowledge management and global cultures: elucidation through an institutional knowledge-flow perspective. Knowledge and Process Management, 14(3), 211-225. https://doi.org/10.1002/kpm.285
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. New York, Oxford: Oxford University Press.
Paliszkiewicz, J., & Koohang, A. (2013). Organizational trust as a foundation for knowledge sharing and its influence on organizational performance. Online Journal of Applied Knowledge Management, 1(2), 116-127.
Paliszkiewicz, J., Gołuchowski, J., & Koohang, A. (2015). Leadership, trust, and knowledge management in relation to organizational performance: developing an instrument. Online Journal of Applied Knowledge Management, 3(2), 19-35.
Paliszkiewicz, J., Svanadze, S., & Jikia, M. (2017). The role of knowledge management processes on organizational culture. Online Journal on Applied Knowledge Management, 5(2), 29-44.
Richardson, C. (2006). Process governance best practices: Building a BPM Center of Excellence. Business Process Trends, September 5, 2006.
Reychav, I., & Weisberg, J. (2009). Going beyond technology: knowledge sharing as a tool for enhancing customer-oriented attitudes. International Journal of Information Management, 29(5), 353-361. https://doi.org/10.1016/j.ijinfomgt.2008.11.005
Rosemann, M. (2008). The Service Portfolio of a BPM Center of Excellence. BPTrends, September 2008.
Rosemann M., & von Brocke, J. (2015). The six core elements of business process management. In J. vom Brocke & M. Rosemann (Ed.), Handbook on business process management (pp. 105-122). Springer, Berlin Heidelberg. https://doi.org/10.1007/978-3-642-45100-3_5
Smith, H., & Finger, P. (2003). Business process management: the third wave. Tampa: Meghan Kiffer Press.
Sisson P., & Ryan, J. J.C.H. (2017). Knowledge concept map: structured concept analysis from systematic literature review. Journal of Enterprene, 13(3), 29-70. https://doi.org/10.7341/20171332
Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30.,125-134. https://doi.org/10.1016/j.ijinfomgt.2009.07.003
Usoro, A., Sharratt, M. W., Tsui, E., & Shekhar, S. (2007). Trust as an antecedent to knowledge sharing in virtual communities of practice. Knowledge Management Research & Practice, 5(3), 199-212. https://doi.org/10.1057/palgrave.kmrp.8500143
Von Rosing, M., Hove, M., von Scheel H., & Morrison, R. (2015). BPM Center of Excellence. In: von Rosing, M., Scheer, A.- W., von Scheel, H.: The complete Business Process Handbook – Body of Knowledge from Process Modeling to BPM, Volume 1, Amsterdam, Boston, e.a., p. 219-243. https://doi.org/10.1016/B978-0-12-799959-3.00012-4
von Looy, A., de Backer M., & Poels, G. (2011). Defining business process maturity. A journey towards excellence. Total Quality Management & Business Excellence, 22(11), 1119 - 1137. https://doi.org/10.1080/14783363.2011.624779
Van den Hooff, B., & De Ridder, J. A. (2004). Knowledge sharing in context; The influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6), 117-130. https://doi.org/10.1108/13673270410567675
Van Looy, A., De Backer , M., & Poels, G. (2011). Defining business process maturity: a journey towards excellence, Total Quality Management & Business Excellence, 22 (11) p.1119-1137.
Van den Hooff, B. & De Leeuw van Weenen, F., 2004, ‘Committed to share: Commitment and CMC use as antecedents of knowledge sharing’, Knowledge and Process Management 11(1), 13–24. http://dx.doi.org/10.1002/kpm.187
Verburg, R. M., & Andriessen, E. J. H. (2011). A typology of knowledge sharing networks in practice. Knowledge and Process Management, 18(1), 34- 44. https://doi.org/10.1002/kpm.368
Sharratt, M., & Usoro, A. (2003). Understanding knowledge-sharing in online communities of practice. European Journal of Knowledge Management, 1, 18-29.
Steers, R. M., & Shim, W. S. (2013). Strong leaders, strong cultures: global management lessons from Toyota and Hyundai. Organizational Dynamics, 42(3), 217-227. https://doi.org/10.1016/j.orgdyn.2013.06.007
Wang, S., & Noe, R. A. 2010. Knowledge sharing: a review and directions for future research. Human Resource Management Review, 20(2), 115-131. https://doi.org/10.1016/j.hrmr.2009.10.001
Wong, K. Y. (2005). Critical success factors for implementing knowledge management in small and medium enterprises. Industrial Management and Data Systems, 105(3), 261-279. https://doi.org/10.1108/02635570510590101
Warrick, D. D. (2017). What leaders need to know about organizational culture. Business Horizons, 60, 395-404. https://doi.org/10.1016/j.bushor.2017.01.011
Yeong, A., & Lim, T. T. (2010). Integrating knowledge management with project management for project success. Journal of Project, Program & Portfolio Management, 1(2), 8-19.