Nham, Phong, and Chi Phan. “Impact of Service Quality on Customer Satisfaction of Automated Teller Machine Service: Case Study of a Private Commercial Joint Stock Bank in Vietnam”. Business: Theory and Practice 16, no. 3 (October 1, 2015): 280-289. Accessed November 25, 2024. https://jeelm.vgtu.lt/index.php/BTP/article/view/8264.