Lak, Behzad, and Jalal Rezaeenour. “Maturity Assessment of Social Customer Knowledge Management (SCKM) Using Fuzzy Expert System”. Journal of Business Economics and Management 19, no. 1 (May 4, 2018): 192-212. Accessed November 27, 2024. https://jeelm.vgtu.lt/index.php/JBEM/article/view/1603.